Refund policy

Returns & Refunds 💙

🛍️ Our Policy

All of our products are made to order, which means each item is created specifically for you after purchase.

Because of this, we do not accept returns or refunds for buyer’s remorse, sizing issues, or design preference changes.

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✅ Eligible Refunds & Replacements

We’re happy to help if there’s an issue with your order. You may be eligible for a refund or replacement if:

• You received the wrong item

• Your item arrived damaged

• Your item has a manufacturing defect

If any of the above applies, please contact us within 30 days of delivery 🐾

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📩 How to Request a Refund or Replacement

Email us at info@mypettees.co with:

• Your order number

• A brief description of the issue

• A clear photo showing the problem

Our support team will review your request and get back to you as quickly as possible 💙

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⏳ Processing Refunds

Approved refunds will be issued back to the original payment method.
Please allow several business days for the refund to appear, depending on your payment provider.

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🧼 Care Tip

For best results and long-lasting wear, please follow the washing and care instructions included with your order 🧺✨

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📝 Policy Updates

This refund policy may be updated from time to time. Please refer to this page for the most current version.