Shipping policy

🚚 Processing Time

All of our products are made to order 🖨️
Please allow 4–7 business days for production before your order ships.

During high-volume periods (such as holidays), processing times may be slightly longer. Thank you for your patience! 🐾

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📦 Shipping Time

Once your order has shipped, delivery typically takes 3–9 business days, depending on your location and the carrier.

Shipping times are estimates and may vary due to factors outside our control, such as carrier delays or weather conditions.

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💸 Free Shipping

We offer free shipping on orders over $75 🎉
Shipping costs (if applicable) are calculated and displayed at checkout.

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🔍 Order Tracking

As soon as your order ships, you’ll receive a confirmation email with tracking information, so you can follow your package every step of the way 💙

Please allow 3–5 business days after shipment for tracking updates to appear.

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🔒 Secure Checkout

All payments are processed through a secure and encrypted checkout system. Your personal and payment information is protected at all times.

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📝 Important Notes

• All delivery timeframes are estimates

• We are not responsible for delays caused by carriers, customs, or incorrect addresses provided at checkout

• If you have any questions about your order, please contact us at info@mypettees.co and include your order number for faster assistance